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Envelope-to: help@greenfield.com.sa
Delivery-date: Tue, 14 Jan 2025 05:34:35 -0500
Date: Tue, 14 Jan 2025 10:33:53 +0000 (GMT)
From: Apple <acm@email.apple.com>
Reply-To: donotreply@apple.com
To: help@greenfield.com.sa
Message-ID: <1130782338.10823378.1736850833078@email.apple.com>
Subject: Case ID: 102510286219 Activation Lock Removal Request
MIME-Version: 1.0
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We are unable to complete your request to remove Activation Lock.
We need more information to process your request to remove Activation Lock =
for this device.

Product: iPhone 13
Case ID: 102510286219

We weren=E2=80=99t able to process your request because the information pro=
vided on the proof of purchase doesn=E2=80=99t match Apple=E2=80=99s record=
s.

For us to reconsider your request, please provide all documents you have sh=
owing the purchase of the device. Examples include, but are not limited to,=
 sales receipt, invoice, or carrier contract.

If you have no other documents, contact your reseller for proof of purchase=
. If no other documentation is available, we won=E2=80=99t be able to proce=
ed with your request.

Please resubmit your request by contacting Apple.

Learn more about Device Enrollment and Mobile Device Management, the prefer=
red method to remove Activation Lock on your own.

Learn how the Activation Lock feature works.=20

Thank you,

Apple

TM and copyright =C2=A9 2025

Support
https://support.apple.com

This message was sent to you from an email address that does not accept inc=
oming messages.
Any replies to this message will not be read. If you have questions, please=
 visit support.apple.com/contact.

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sans-serif; font-size:52px; line-height:56px; font-weight: 200; padding:40p=
x 0px 64px 0px; margin:0; border: 0; display:block; text-align:center;">
                          We are unable to complete your request to remove =
Activation Lock.
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nt-family: 'Helvetica Neue', 'Arial', 'Helvetica', 'Verdana', sans-serif; c=
olor: #333333; font-size:18px; line-height: 26px; width:692px">
                                
                                We need more information to process your re=
quest to remove Activation Lock for this device.<br /><br />
                                <b>Product:</b> iPhone 13<br />
                                <b>Case ID:</b> 102510286219<br /><br />
                                We weren=E2=80=99t able to process your req=
uest because the information provided on the proof of purchase doesn=E2=80=
=99t match Apple=E2=80=99s records.<br>
<br>
For us to reconsider your request, please provide all documents you have sh=
owing the <a href=3D"https://support.apple.com/102264" style=3D"color:#0070=
C9; font-family:$fontRegular; font-weight:normal;" class=3D"aapl-link">purc=
hase of the device</a>. Examples include, but are not limited to, sales rec=
eipt, invoice, or carrier contract.<br>
<br>
If you have no other documents, contact your reseller for proof of purchase=
. If no other documentation is available, we won=E2=80=99t be able to proce=
ed with your request.<br>
<br>
Please resubmit your request by <a href=3D"https://al-support.apple.com/#/k=
base" style=3D"color:#0070C9; font-family:$fontRegular; font-weight:normal;=
" class=3D"aapl-link">contacting Apple</a>.<br>
<br>
Learn more about <a href=3D"https://support.apple.com/102300" style=3D"colo=
r:#0070C9; font-family:$fontRegular; font-weight:normal;" class=3D"aapl-lin=
k">Device Enrollment and Mobile Device Management</a>, the preferred method=
 to remove Activation Lock on your own.<br>
<br>
Learn how the <a href=3D"https://support.apple.com/108794" style=3D"color:#=
0070C9; font-family:$fontRegular; font-weight:normal;" class=3D"aapl-link">=
Activation Lock</a> feature works.=20
                                <br /><br />
                               =20
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"0" cellpadding=3D"0" style=3D"border-collapse: collapse;">
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t-family: 'Helvetica Neue', 'Arial', 'Helvetica', 'Verdana', sans-serif; co=
lor: #333333; font-size:18px; line-height: 26px; width:692px">
                                
                                Thank you,<br>
<br>
Apple
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ng=3D"0">
                  <td align=3D"center" align=3D"middle" style=3D"font-famil=
y: 'Helvetica Neue', 'Arial', 'Helvetica', 'Verdana', sans-serif; color:#99=
9999; text-align:center; font-size:12px; line-height:16px; padding:4px;">
                    TM and copyright =C2=A9 2025
                  </td>
                </tr>
                <tr width=3D"100%" border=3D"0" cellspacing=3D"0" cellpaddi=
ng=3D"0">
                  <td align=3D"center" align=3D"middle" style=3D"font-famil=
y: 'Helvetica Neue', 'Arial', 'Helvetica', 'Verdana', sans-serif; text-alig=
n:center; font-size:12px; line-height:16px;">
                    <a style=3D"color:#666666;" href=3D"http://www.apple.co=
m/legal/">All Rights Reserved</a> | <a style=3D"color:#666666;" href=3D"htt=
p://www.apple.com/privacy/">Privacy Policy</a> | <a style=3D"color:#666666;=
" href=3D"https://support.apple.com">Support</a>
                  </td>
                </tr>
                                                
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ng=3D"0">
                  <td align=3D"center" align=3D"middle" style=3D"font-famil=
y: 'Helvetica Neue', 'Arial', 'Helvetica', 'Verdana', sans-serif; color:#99=
9999; text-align:center; font-size:12px; line-height:16px; padding:4px; pad=
ding-top:32px; ">
                    This message was sent to you from an email address that=
 does not accept incoming messages.<br>
Any replies to this message will not be read. If you have questions, please=
 visit <a href=3D"https://support.apple.com/contact" style=3D"color: #66666=
6">support.apple.com/contact</a>.
                  </td>
                </tr> =20
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